Your Tenancy

Unless you occupy one of our Multi-Let Properties, the Utililty Accounts for the rental property are the tenants responsibility.

Bills included tenancy refers to a type of rental agreement where the tenant pays a single, all-inclusive price that covers not only the cost of the rental unit itself, but also the cost of certain utility bills, such as electricity, gas, water, and internet. This type of arrangement can be beneficial for both landlords and tenants, as it can make budgeting and paying bills easier for the tenant, and can help ensure that utility bills are paid on time for the landlord. However, it is important for both parties to clearly understand and agree upon which bills are included in the rental price and which are not, as well as how any disputes or discrepancies will be handled.

Tenants are responsible for the safekeeping of their house keys. If the keys are lost or stolen, it is the tenant’s responsibility. The tenant should inform us immediately.  We have a policy in place where tenants are required to pay a fee for lost keys, and may require the tenant to pay for a locksmith to change the locks. The tenant should be aware of their responsibilities regarding keys and fees in their rental agreement.

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The landlord is responsible for ensuring that gutters and drainpipes are in good working condition and are free of debris at the outset of the tenancy, as they are designed to protect the building from water damage caused by rain and snow.

However, tenants are responsible for ensuring that gutters and drainpipes are not blocked by their own actions and are cleaned during the term of their tenancy. If a tenant were to put rubbish or other debris in the gutter or down the drainpipe, they would be responsible for removing it and for any damage caused by the blockage.

It’s important for tenants to report any issues with gutters and drainpipes to the landlord as soon as they notice them, as failure to do so can lead to serious water damage and potential mold issues. 

Tenants are generally responsible for minor repairs that are caused by normal wear and tear or by the tenant’s own actions. This can include things like changing lightbulbs, unclogging drains, and fixing leaks caused by a faucet left running. Tenants are also typically responsible for maintaining the cleanliness of the rental property and keeping it in good condition.  

It is important for tenants to be aware of their responsibilities regarding minor repairs and to address any issues as soon as they arise, as failure to do so can lead to further damage and additional costs. 

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Our rental properties have a strict no pets policy for a variety of reasons. One of the main reasons is to protect the property from damage caused by animals. Pets can scratch or chew on doors, walls, and floors, causing costly repairs. Additionally, pets can cause stains on carpets and upholstery.

Another reason for the no pets policy is to ensure the safety and comfort of all residents.  Furthermore, pets can be disruptive to other residents, causing noise and odors.

In summary, our rental properties have a no pets policy to protect the property, ensure the safety and comfort of all residents, and reduce the risk of our liability.

You can choose to renew your tenancy on a fixed term or you can let your current fixed term tenancy become periodic, which means that it will run month to month until you or we terminat it. This is called a Periodic Tenancy and has all the same protection as a fixed term tenancy.

A tenancy deposit is a sum of money that a tenant pays to a landlord at the beginning of a tenancy. It is held as security in case the tenant causes damage to the property or fails to pay rent. The amount of the deposit is typically equal to one or one months’ rent, but it can vary.

The purpose of the tenancy deposit is to provide us with some financial protection in the event that the tenant does not fulfill their responsibilities under the tenancy agreement. For example, if the tenant causes damage to the property or fails to pay rent, the landlord can use the deposit to cover the costs of repairs or lost rent.

All tenants deposits are protected in a government approved scheme – The Tenancy Deposit Scheme 

A tenant can end a tenancy by giving proper notice to the landlord, as specified in the rental agreement. The notice period required is one full month. In all cases, the tenant will need to give written notice to us. The tenant is also responsible for leaving the rental property in good condition and paying any outstanding rent or fees before vacating the property.

If you lock yourself out, we may be able to help you during normal office hours, but we do not carry copy sets of keys on us.  The tenant is responsible for replacing the key, as well as any reapirs to a lock which may be needed.

Where there is a gas applicance such as a boiler fitted in a property, we are required by law to provide an annual Gas Safe Certiciate for the appliance.

We are required by law to provide an Electric Certificate for the property every five years.

Energy Performance Certificates are rated from ‘A’ to ‘G’, with ‘A’ being the most energy efficient, and ‘G’ being the least. The certificate will show what the current rating is and which letter category it falls into. The best thing about the EPC is that it also shows the potential rating.

This means the report assesses how energy efficient the property could be if the changes the EPC recommends were made. The more energy efficient a property is, the lower the energy bills are likely to be.
A report with a high energy efficiency rating is likely to be well insulated, with double glazed windows, a covered boiler etc.

Where a property has a garden or a yard, it is generally a tenant’s responsibility for taking care of gardens and yards will vary depending on the terms of the rental agreement.  Where the tenant is responsible, they will typically be expected to keep the yard and gardens in a neat and tidy condition, including mowing the lawn, trimming hedges and bushes, and removing weeds, any debris and litter.  

We will liase with tenants for access to the property so that we can undertake viewings at the end of the tenancy.  We do expect tenants to give us access and not to hinder our normal commercial business activity. We are very suspicious where tenants deny us access and if any denial of access results in us being unable to re-let the proeprty in a reasonable time and we reserve the right to take legal action to reclaim any lossess we may incur.

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Please do not decorate the property without first obtaining permission from us.  At the outset of the tenancy, you will have signed a document stating that any decorating needed permission and that if decorated by you, the property must be returned to its original state at the end of the tenancy.

We will insure the property, known as Buildings Insurance but we do not insure the contents for the tenant. Tenants are wholly responsible for insuring their furniture and clothing.

If a situation arises where work to a property becomes uneconomical, we may choose to terminate the tenancy and we will do so in accordance with the law.

Murphy’s law exists in rental property management, which means that if a boiler is going to break down, it will do so at 9-00 am Christmas day morning, and maybe the oven too!   We will always do our upmost to help, whatever the situation, but there are times when we simply cannot do anything about a situation that arises at the most inconvenient of times, usually when Murphy is at his naughtiest!