Introducing Divi

Landlords Property Access

There is some ambiguity regarding our rights to access tenanted properties. The law is clear in that we must allow you "quiet enjoyment" of your property. However, there may be times when we need to gain access and under the terms of your tenancy agreement, we are allowed to do this. The following page explains your rights and our rights with respect to accessing the property.

Tenancy Documents

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Damp and Mould Problems

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Heating Problems

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Landlords Property Access

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Giving Notice

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Reporting A Repair

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Tenant Responsibilities

As the contract was signed by the tenant, they are expected to adhere to the conditions of the Tenancy Agreement.  Tenants are responsible for the the condition of the property and we expect tenants to treat their home in a “tenant like manner”.  Tenants are responsible for the insurance of their own personal contents and personal effects. Tenants are responsible for contacting Utility Companies, Local Council etc. about the Tenancy.Tenants must contact the utility companies with relevant meter readings (and the local council), both after the move-in and move-out appointments to ensure your account is dealt with correctly. Tenants are responsible for providing a TV Licence whether or not a TV is provided by the landlord.  Tenants are responsible for regularly checking all smoke alarms and where necessary, replacing batteries. Please bear in mind that tenants responsibility for services is for the duration of the tenancy.

Looking after the property

We expect you to look after the property as if it were your own. Where applicable, this also includes the garden area. Responsibility for the property rests with the tenants during the tenancy. Any problems that may occur or repairs that are necessary MUST be reported via our website through our on-line repair reporting system – ‘Report a Repair’. We aim to resolve any repairs issues for you ASAP. To assist us we will pass your contact details to our contractor to allow them to make access arrangements with you. In the event of an emergency occurring, you should take all reasonable steps to prevent the problem escalating. If you are absent from the property at any time it must be fully secured. In the event that the property is burgled you must contact the Police and advise us immediately. Please ensure you obtain a crime reference number. You will be accountable for any damage through wilful neglect or misuse during the period of the tenancy.

Deposit Protection Scheme (DPS)

Your deposit by law is protected. Your landlord is responsible for ensuring that your deposit is registered with either one of the three schemes available. If we manage the property on behalf of the landlord we will register your deposit with the Deposit Protection Scheme and we welcome you to visit their website at ????????????

When you find the right property what do you need to do?

Call into the office where a member of staff will be more than happy to help you with complete the necessary paperwork. You will require a minimum £200 holding fee which will secure the property whilst we carry out the referencing process. This is NON refundable but will be taken off the total amount of moving in monies required upon completion of satisfactory references.

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Maintainence and Repairs

If you have a maintenance issue, our ticket reporting system for tenantsis available 24/7 or you can report it by using one of the numbers on the Contact Us Page.  If you currently have a maintenance issue, then click on the following link above to report your problem.

What to do in the case of an Emergency:-

At any time: If you smell gas or are worried about gas safety, you should call the National Gas Emergency Service Freephone number on 0800 111 999 at any time day or night.

During office hours (Mon – Fri: 9am – 5:30pm, Sat 9am – 2pm): Contact your property manager or property management department. If you are unsure of your property manager call our head office team on: 01922 669996

 

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